Designing services in complex organisations.
I combine product and service design with research to help organisations understand problems, align around opportunities and improve outcomes.
Currently working at Midland Heart, transforming digital services. Experienced in complex regulated environments, including social housing and healthcare.
Birmingham, UK • LinkedIn ↗ • vickihiggscreative@gmail.com
Case studies
Discoveries | Information architecture | UX design | UI design
Discovery-led approach to revolutionise a failing app
Implementing a strategic programme of user-centred research and product processes to transform an underperforming product.
UX strategy | Information architecture | UX design
User-centred website redesign
Over an 8-week period, we redesigned websites to tackle identified user challenges related to content structure and navigation.
Component libraries | UI design | Accessibility
Bringing a component library to a historic codebase
A component library to enhance user experience, streamline design and dev processes, and meet NHS accessibility requirements.
Explore my work
View previous work and case studies.
Get in touch
If you have a project you think I’d be a good fit for, please email or reach out on LinkedIn.